Expert advice

There is a clearly a very different level of expert advice in terms of responsiveness from all 3 companies.

I kind of expect this given that I have paid £100 for clearblue (plus a second pack to test sticks each month for £20, so £140 so far), £250 on ovacue and £500 on duofertility.

All 3 seem to claim on their website a great level of support:

Clearblue : “Expert medical advice from our doctors”  “Our expert panel of doctors are available on a one to one email service or regular live chat forum, to answer any questions you may have.” 

Ovacue: “excellent customer service and helping women achieve their fertility goals”

Duofertility: “As a DuoFertility customer you will have access to PhD-qualified fertility specialists to help and advise you every step of the way towards pregnancy whilst being sure to help you take each day at a time.”

I have been in regular contact with the fertility team at Duofertility, they have checked my medical details to ensure that I am “suitable to use their monitor”. I guess that it is reassuring that they don’t want me to waste my time ( Jill, Sharon, Linda and Rutendo).

I think that so far, I have had 7 or 8 email exchanges since I started, and a phone call, and the team has been very helpful. They clearly know what they are talking about and seem to really give me ethical advice.

This an example of an email I had from the team:

“Unfortunately, your results do suggest a low ovarian reserve but rest assured that this does not negate the possibility of pregnancy. We’ve had greatest success with women with AMH levels greater than 2.5pmol/L but have also had pregnancies recorded for women with lower AMH levels. At your age, we would expect the egg quality to be good so that gives us hope. Although we cannot guarantee pregnancy , we are confident that we can help. “

On the other hand I have been trying to get in touch with Clearblue’s expert team and this is what answer I got:

“Hi. This is the qmail-send program at

I’m afraid I wasn’t able to deliver your message to the following addresses.

This is a permanent error; I’ve given up. Sorry it didn’t work out.


This address no longer accepts mail.”

Quite disappointing – all their ads on TV made me believed that they provided fertility advice. I would say that this is not meeting my expectations.

As far as the questions to ovacue….I am still waiting for an answer!

If you need personal support to help understand your cycle, if you feel that you need to know more – as I would describe myself – Duofertility team has provided me information and reassurance. I would recommend this.

However – the end goal is still not met : I am not yet pregnant ( or actually I might be but it is too early this month to tell).


One thought on “Expert advice

  1. Hi

    I am Dr Alex Vass, the Clearblue doctor. I understand you have had difficulty contacting me for advice – I’m sorry about that. I am always happy to help but somehow I didn’t get your emails. The Clearblue team are looking into this. So please do email me again.

    I think you are using our Fertility Monior and if so if you contact me and supply your address I can post you some free fertility monitor sticks as a way of an apology.

    All the best

    Dr Alex

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